Privacy Policy

Introduction

At Sicroomxapennine ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we collect, use, and safeguard your information when you visit our website (sicroomxapennine.site) or engage with our services, regardless of how you access or use them.

We encourage you to read this policy carefully to understand our practices regarding your personal data. By accessing our website or using our services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

Personal Data

We may collect various types of information that you provide directly to us, including:

• Identity and Contact Data: Including your name, email address, postal address, phone number, and other contact details.
• Reservation and Booking Data: Information related to your reservations, booking preferences, and special requests.
• Payment Information: Details necessary to process payments for services, which may include credit card information.
• Communication Data: Records of your correspondence with us, including emails, chat messages, and phone calls.
• Feedback and Survey Responses: Information you provide when completing surveys or leaving reviews about our services.

Automatically Collected Data

When you visit our website, we may automatically collect technical information, including:

• Device and Browser Information: Your IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website, including pages visited, time spent on each page, links clicked, and your journey through the site.
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and other tracking technologies.

How We Use Your Information

We use your personal data for the following purposes:

• To Provide Our Services: Processing reservations, delivering requested services, and managing your account.
• To Communicate With You: Responding to your inquiries, sending service-related communications, and providing customer support.
• To Improve Our Services: Analyzing usage patterns and user feedback to enhance our website and services.
• For Marketing Purposes: Sending promotional materials, newsletters, and updates about our eco-retreat and related services (with your consent).
• For Legal and Security Purposes: Complying with legal obligations, resolving disputes, and ensuring the security of our website and services.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and marketing our business, provided these interests do not override your fundamental rights and freedoms.
• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which we are subject.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us recognize you when you return to our website.

Types of Cookies We Use

• Essential Cookies: Necessary for the functioning of our website, enabling features such as logging in and completing transactions.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve its functionality and performance.
• Functionality Cookies: Allow our website to remember choices you make and provide enhanced features.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant content.

You can manage cookie preferences through your browser settings, including blocking or deleting cookies. However, disabling certain cookies may limit your ability to use some features of our website.

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Partners: Trusted partners who collaborate with us to offer services or conduct joint marketing activities.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Corporate Affiliates: In connection with a corporate transaction, such as a merger, sale of assets, or bankruptcy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data Security

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection and security

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Applicable legal requirements

In some circumstances, we may anonymize your personal data so that it can no longer be associated with you, in which case we may use such information without further notice to you.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Access: Request information about the personal data we hold about you and how we process it.
• Rectification: Have inaccurate or incomplete personal data corrected.
• Erasure: Request the deletion of your personal data in certain circumstances.
• Restriction: Request that we restrict the processing of your personal data in certain circumstances.
• Data Portability: Receive your personal data in a structured, commonly used format and transmit it to another controller.
• Objection: Object to our processing of your personal data in certain circumstances.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise any of your other rights.

International Transfers

We may transfer your personal data to countries outside your country of residence, including to countries that may not provide the same level of data protection as your home country. In such cases, we ensure that appropriate safeguards are in place to protect your personal data, such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe that we might have collected information from a child without parental consent, please contact us immediately, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update this policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our website and services after any changes to this privacy policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Sicroomxapennine
Strada Republicii 102
Brașov, Romania
Email: [email protected]
Phone: +40 268 471 905

We will respond to your inquiry as soon as possible and within the timeframe specified by applicable law.